• Role: Customer Onboarding Manager - Teamleader Orbit 
• Scope: helping new customers to get started with Teamleader Orbit 
• Level: medior 
• Location: Amsterdam, NL
• Timing: asap

To keep fueling our growth, we are looking for a Dutch speaking Customer Onboarding Manager to help entrepreneurs to get started with Teamleader Orbit.

As a Customer Onboarding Manager you will be part of the Customer Success organisation. Customer Success is the foundation of our own success: we cannot exist unless our customers receive great value from our product(s). Everything we do, evolves around customer centricity and delivering fantastic customer experience, and onboarding is the first step of that process. It is (y)our goal to help entrepreneurs work smarter with our all-in-one tool.

As soon as leads become clients, you are their go-to person. You help them to get started with Teamleader Orbit asap. To be more concrete you focus on driving customers' adoption of our product in a proactive way and you train, educate and onboard new customers and help them to be successful. You collaborate with customers to formulate strategies and tactics to ensure they both love our product and achieve their individual objectives and goals. You will follow up on user and customer emails and questions and build relationships with our customers.

• You oversee the onboarding of new accounts and ensure successful implementations
• You give training sessions about the use of Teamleader Orbit. You assist customers in getting the most out of our product through a variety of different learning channels (by teleconference, webinar, ...)
• Proactive identification of user training needs
• Track and monitor account status and escalate critical issues from customers
• Help report bugs to our development team and suggest product improvements
• Execute internal processes to streamline and optimize work
• Keep accurate record of all work
• You are in close communication with the sales, customer success and support colleagues to ensure that each piece of the journey meets customer expectations.

• You love to talk with entrepreneurs about their business and identify their needs as to their workflow and business processes. 
• Preferably, you know a thing or two about B2B sales, you master the consultative selling method and are inspired by entrepreneurship. 
• You strongly believe in technology and have affinity with cloud-based applications and with the agency and consultancy business. 
• Besides that, you speak fluent Dutch (native level) and English (professional level). 
• Bringing first value online is your second nature, you have experience in solving more complex business challenges. You have the knowledge to advise business owners on a strategic level, recognize their problems and negotiate with them. 
• Experience in a SaaS environment or agency knowledge would be a great plus and some HTML and CSS skills would be a nice extra.

We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:

• A liberal training budget to spend as you choose.
• A hybrid working model, a pleasant mix of office work and home working. 
• A personal tooling budget, to make working from home as comfortable as it is in our offices.
• Daily budget-friendly in-house prepared lunch and dinner options, as well as Free Food Fridays and Cava Fridays.
• Competitive and market-conform salary and compensation and benefits including a variety of transportation options.
• Our long-lasting dedication to employee wellbeing.